Library
Malcolm Gladwell: What we can learn from spaghetti sauce
Tipping Point author Malcolm Gladwell gets inside the food industry's pursuit of the perfect spaghetti sauce -- and makes a larger argument about the nature of choice and happiness.
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Library
The 6 Laws of Customer Experience
Bruce Temkin Vice President, Principle Analyst at Forrester Research introduces "The 6 laws of customer experience: The Fundamental Truths That Define How Organizations Treat Customers"....
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Library
Jimmy Wales on the birth of Wikipedia
Jimmy Wales recalls how he assembled "a ragtag band of volunteers," gave them tools for collaborating and created Wikipedia, the self-organizing, self-correcting, never-finished online encyclopedia.
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