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Malcolm Gladwell: What we can learn from spaghetti sauce

Tipping Point author Malcolm Gladwell gets inside the food industry's pursuit of the perfect spaghetti sauce -- and makes a larger argument about the nature of choice and happiness.
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Library

The 6 Laws of Customer Experience

Bruce Temkin Vice President, Principle Analyst at Forrester Research introduces "The 6 laws of customer experience: The Fundamental Truths That Define How Organizations Treat Customers"....
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Emerge Interactive

We know... You might be asking yourself, what is going on?
We're very excited to announce that after 10 years as Empire Group we have changed our name to Emerge Interactive as part of a repositioning strategy to better communicate the company's status as a full-service digital agency. With the support of a remarkable assembly of clients and partners and an expanding service offering over the last 3 years the company has outgrown its old name. Welcome to the new website!

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