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Unlocking the Future of Work: Insights from Jonathon on Digital Transformation and Customer Experience

Unlocking the Future of Work: Insights from Jonathon on Digital Transformation and Customer Experience

  • Podcast /

Jonathon recently was a guest on the Chaos and Rocketfuel podcast, where he shared his insights on digital transformation, customer experience, and the future of work. In the first episode of this series, Jonathon delves into the fundamental principles of product building. As digital products continue to proliferate, it’s essential to understand why a staggering 84% of them fail to meet expectations. By going back to the basics, we can gain a better understanding of what it takes to create a successful product. This includes understanding the customer’s needs, developing a clear value proposition, and ensuring the product aligns with the company’s overall vision

In the second episode of the series, Jonathon dives deeper into the world of product design and work experience design. He explores the fundamental connection between the two and how they shape the overall success of any business. Technology is only a tool, and it’s the human connection that brings it to life. This is where the importance of work experience design comes into play. The way we connect people to technology can significantly impact their overall experience. It’s not just about creating a product; it’s about creating an experience that resonates with users. 

In the final episode of the series, the spotlight is on Jonathon’s experience at EMERGE, and the process we follow when approached by a client to design a product. The show takes a deep dive into the company’s work experience, and how it informs their approach to product design. The episode offers valuable insights into the importance of understanding a client’s needs and requirements, and how that shapes the final product. The show also explores the role of collaboration between the company’s design team and the client in creating a product that meets the client’s expectations. Overall, this episode provides a fascinating glimpse into the world of product design and the processes that go into creating a successful product.

Overall, Jonathon’s three episodes on “Chaos and Rocketfuel” podcast are a valuable resource for anyone looking to stay ahead of the curve in the digital age. His practical advice and actionable strategies provide listeners with a roadmap for success, and his insights into the future of work help businesses prepare for the challenges and opportunities that lie ahead.